Our Services
Organizational Solutions
Primarily concerned with high-level organizational strategy, decision making and overall business performance.
People Solutions
Centers around managing and developing organization’s human capital, addressing the people-related aspects of the business.
Process Solutions
Concentrates on optimizing and improving specific business processes and operational efficiency.
Organizational Design / Redesign
What is it?
Our organizational design consulting service is a strategic approach aimed at optimizing your entire organization’s structure. We engage in meticulous planning to align job roles, departments, leadership structures, and decision-making processes with your overarching goals. By doing so, we enhance efficiency, productivity, and overall performance, ensuring that your organization’s structure seamlessly supports its objectives. Whether you’re experiencing growth, undergoing significant changes, or seeking to improve operational efficiency, our service is tailored to meet your unique organizational needs.
Why Do it?
Clients stand to gain substantial advantages from our organizational design service, especially during periods of growth or transformation. This approach facilitates the smooth integration of new roles and responsibilities during expansion and ensures that structural changes align with evolving goals. If you’re grappling with challenges related to departmental interactions, decision-making bottlenecks, or unclear job responsibilities, our service provides targeted solutions. The potential cost savings resulting from effective organizational design can range from 5% to 15% or more of operating costs. These savings are derived from streamlined processes, optimized workflows, and the elimination of redundancies, fostering a more agile and cost-effective organizational framework.
What can I expect?
Embarking on an organizational design project with us involves a comprehensive and collaborative process. The duration of the project, typically spanning six months to a year, depends on the scope and complexity of your organizational needs. This timeline encompasses initial assessments, stakeholder consultations, development of design proposals, implementation planning, and monitoring of the transition. For those seeking additional support, we offer the option to contract monitoring and advising during implementation as an add-on service. Timely communication and collaboration between our consultants and your team are pivotal for ensuring an efficient and successful organizational design process. Whether you are a smaller organization seeking swift results or a larger, more complex entity requiring a thorough analysis, our tailored approach is designed to meet your organizational enhancement goals.
Strategic Planning and Cascading (OKRs)
What is it?
Strategic Planning and “Cascading” is a consulting service designed to equip your organization with a clear roadmap for success. It involves defining the direction of your organization and crafting tailored strategic plans that are cascaded throughout, ensuring alignment at every level. Whether you’re navigating growth, addressing market challenges, or refining your mission, our service proves instrumental in charting a course for sustained success. From facilitating one-time sessions to developing comprehensive strategic plans and reporting systems, we adapt our approach to your organizational needs.
Why Do it?
The Strategic Planning and Cascading OKRs services offer a multi-faceted value proposition, furnishing your organization with a targeted and cohesive strategy that harmonizes with your mission and long-term objectives. Particularly advantageous in times of change or expansion, this service cultivates collaboration, accountability, and clarity in defining business goals. The potential cost savings are substantial, as effective strategic planning aligns organizational goals, optimizes resource allocation, reduces inefficiencies, and enhances overall performance.
Specifically, our expertise in organizational goal cascading and alignment (OKRs) ensures that the strategic plan is not merely conceptual but is implemented effectively. A strategy’s value is realized through execution, and cascading guarantees that the organization, at every level, is aligned and equipped to deliver on the strategic objectives.
What can I expect?
Our consultative approach involves a comprehensive analysis of your organization’s current state, market dynamics, and competitors, utilizing tools such as market research, competitor and geographic analysis, and priority setting. From facilitating one-time sessions to developing comprehensive strategic plans and reporting systems, we adapt our approach to your organizational needs. Strategic planning engagements can vary in scope, from a half-day event with two weeks of preparation (a strategy workshop) to multi-year endeavors (leading organizational change). We specialize in two distinct consulting offerings: Strategy Origination, focusing on envisioning the future and determining actionable goals, and Strategy Cascading, aligning strategy throughout the organization to ensure relevance and applicability at each level. Our expertise in deploying the Objectives and Key Results (OKR) framework ensures a focus on what matters most to transform your organization. The timeline for implementation is flexible, dependent on the scope of the engagement.
Succession Planning
What is it?
Succession Planning, a crucial workforce consulting service, is crafted to secure an organization’s sustained success by identifying and preparing employees for key leadership roles in the future. This strategic service enables organizations to proactively address talent gaps, retain institutional knowledge, and cultivate a robust pipeline of capable leaders. Whether navigating retirements, preparing employees for specific roles, or creating a talent pool to meet future business needs, Succession Planning ensures a seamless transition of leadership and fosters organizational resilience.
Why Do it?
The value of Succession Planning becomes evident when organizations prioritize long-term sustainability and resilience. Clients experience the advantages of a seamless leadership transition, minimized disruptions during personnel changes, and a fortified organizational culture. This service proves particularly impactful in situations where organizations foresee upcoming retirements, intend to preparing employees for specific roles, or aim to establish a talent pool for future business needs.
While quantifying the direct cost savings of Succession Planning can be complex, the potential benefits encompass reduced recruitment costs, mitigation of disruptions during leadership changes, and the preservation of institutional knowledge – all contributing to the overall stability of the organization. As per Harvard Business Review, the savings from succession planning may range from 5% to 15% or more of recruitment and training costs alone. The savings figures are much more significant considering that the cost of vacant positions or poor leadership can easily escalate to millions annually.
What can I expect?
The consultative approach to Succession Planning involves a comprehensive analysis of organizational goals, current talent capabilities, and future leadership needs. Techniques such as skills assessments, leadership potential evaluations, and mentorship programs are employed, with tools including talent management software to track employee development and readiness. Deliverables encompass a detailed succession plan, individualized development plans for key employees, and strategies for knowledge transfer. While the initial engagement may take three to six months, covering assessments, identification of key roles, and the development of succession plans, Succession Planning is a strategic, ongoing process. Continuous implementation and refinement of the plan adapt to the organization’s evolving needs and the workforce landscape, ensuring a robust talent pipeline and organizational readiness for the long term.
Talent Reviews & Development
What is it?
Talent Reviews and Development is a specialized workforce consulting service designed to unlock the full potential of your organization’s talent pool. It involves confidential and facilitated discussions among peer leaders, delving into employees’ ambitions, strengths, and growth opportunities. The objective is to create robust development plans aligning individual aspirations with organizational goals, fostering a culture of continuous improvement. This service proves particularly beneficial during periods of organizational change, talent acquisition, or when proactively identifying and nurturing emerging leaders within your ranks is a priority.
Why Do it?
Engaging in Talent Reviews and Development yields invaluable benefits for your organization. It enhances employee retention, accelerates talent development, reduces the time to fill leadership roles, and elevates overall engagement. This service is a strategic asset during times of organizational change or talent acquisition, offering proactive identification and nurturing of emerging leaders. While the long-term benefits of talent development are challenging to quantify, tangible deliverables contribute significantly to client satisfaction. Consider potential savings in terms of reduced turnover costs and quicker responses to leadership gaps, minimizing disruptions and optimizing organizational performance.
What can I expect?
Our consultative approach involves a meticulous process. Employee surveys, personality assessments, and aptitude tests provide a comprehensive understanding of career interests and motivations. Facilitated discussions utilize leaders’ time efficiently, drawing insights to formulate actionable development plans. We integrate information about available developmental programs, both within and outside the organization, guiding conversations toward impactful formal training and identifying experiential development opportunities within the business. The duration of a Talent Reviews and Development engagement depends on your organization’s size and complexity, typically spanning several weeks to a few months. This comprehensive process ensures a thorough and thoughtful approach to talent optimization, with the investment of time translating into a long-lasting impact on your organization’s talent landscape.
Executive Selection, Onboarding, Coaching
What is it?
Executive Selection, Onboarding, & Coaching form a comprehensive suite of services dedicated to optimizing leadership effectiveness within organizations. Executive Selection ensures the recruitment of the right leaders, Executive Onboarding accelerates their integration, and coaching continually enhances their performance. This multifaceted approach strategically builds and sustains a high-performing leadership team, particularly beneficial during leadership transitions, periods of organizational growth, or when cultivating a robust leadership culture is a strategic priority.
Why Do it?
Our services prove valuable for organizations aiming to optimize the performance of their executive leaders. Clients enjoy benefits such as reduced risks in hiring, faster onboarding for executives, and ongoing coaching that enhances leadership effectiveness. These advantages are particularly crucial during leadership transitions or periods of organizational growth, resulting in significant cost savings.
Executive Selection helps avoid the costs of selecting the wrong leader, preventing disruptions and lost productivity. Executive Onboarding significantly shortens the time it takes for executives to reach peak performance, saving valuable working hours. Coaching, by boosting productivity and engagement, offers long-term savings ranging from 10% to 30% or more, depending on the organizational context and challenges.
This value is especially pronounced during leadership transitions, cutting ramp-up time and allowing leaders to become effective up to a year faster.
What can I expect?
The consultative approach to Executive Selection involves a structured process, creating a “success profile” for the ideal candidate. Proven tools assess potential candidates, incorporating interviews to identify risks and capabilities, enhancing the efficiency of the hiring process and fostering a culture of effective leadership. Executive Onboarding utilizes formal programs focusing on connections with people, processes, and the organization. This includes facilitated team meetings, analysis of business metrics, and methods to accelerate cultural assimilation, delivering an accelerated onboarding plan ensuring executives become fully functional in less than half the usual time. Coaching involves confidential interviews and the crafting of a developmental plan, ensuring continuous improvement at the leadership level with deliverables including a personalized developmental plan and ongoing coaching sessions. The timeframe varies; Executive Selection spans several months, Executive Onboarding is designed for completion within a month per executive, and Coaching is an ongoing process contributing to sustained leadership improvement over the long term.
Performance Management (APRs)
What is it?
Performance Management Consulting is a transformative service that redefines how your organization evaluates and enhances employee performance. Going beyond administrative-focused programs, our expertise lies in the strategic science of human motivation. Whether revamping an outdated system or starting from scratch, we specialize in crafting or refining performance management systems to move beyond mere compliance and truly elevate organizational performance. This engagement empowers your performance management processes to deliver tangible and meaningful results, providing a strategic framework for fostering continuous performance improvement.
Why Do it?
The multifaceted value of Performance Management Consulting is evident in the improved employee performance, a more engaged workforce, and streamlined, efficient processes that optimally utilize leaders’ time. Particularly advantageous during periods of organizational change or mergers, this service aligns individual performance with overarching business objectives. It is a strategic investment for organizations recognizing the potential of a well-crafted performance management system as a driver of organizational success. Potential savings include reduced turnover costs, increased productivity, and enhanced overall efficiency. Additionally, the strategic identification and development of high-performing individuals contribute to succession planning, mitigating costs associated with external hiring.
What can I expect?
Our consultative approach begins with a comprehensive understanding of your existing performance systems and organizational goals. We analyze how goals and behaviors are assessed, the frequency of performance reviews, the system of record, and the overall discussion process. The process extends to designing a performance management system seamlessly aligned with your organizational culture and objectives. We address tough decisions, including criteria for determining when employees may no longer contribute effectively to the organization. This service is adaptable to integrate with existing technology platforms or can evaluate and recommend suitable technology if needed. The timeline varies based on the organization’s complexity, typically including an initial assessment, collaborative design sessions, and implementation planning over several weeks to months. This ensures a thorough, customized approach to crafting a performance management system that drives sustained improvement. The time invested in this process translates into a robust, tailored system aligning with your organizational needs and goals.
Supply Chain Optimization
What is it?
Supply Chain Optimization, a pivotal operational consulting service, is dedicated to strategically enhancing end-to-end supply chain processes within organizations. Our focus is on improving efficiency, flexibility, and responsiveness, ensuring optimal resource utilization and equipping your organization to meet customer demands effectively. Whether grappling with inefficient inventory management, delayed order fulfillment, or navigating supply chain complexities due to growth or market changes, our service is tailored to enhance your overall supply chain performance.
Why Do it?
Clients engaging in Supply Chain Optimization realize substantial benefits, particularly when seeking to improve their supply chain’s overall performance. Streamlined processes, reduced costs, and enhanced resilience to market fluctuations are key advantages. The service proves particularly beneficial for organizations facing challenges such as inefficient inventory management, delayed order fulfillment, or increasing supply chain complexities. The potential cost savings resulting from effective Supply Chain Optimization are significant, ranging from 10% to 30% or more in operational costs (depending on current efficiencies). By better matching supply with demand and minimizing disruptions, organizations experience improved financial performance over the long term.
What can I expect?
Our consultative approach to Supply Chain Optimization involves a comprehensive evaluation of your entire supply chain, from procurement to distribution. Techniques such as consumption analysis, setting par levels, and standardizing supplies are employed to leverage economies of scale. Advanced analytics, supply chain modeling, and technology platforms are utilized to identify inefficiencies and opportunities for improvement. Deliverables include actionable recommendations, optimized supply chain workflows, and a roadmap for implementation. The timeframe for delivering Supply Chain Optimization services varies based on the complexity of the supply chain and the scale of the organization, typically taking three to over a year. This includes an initial assessment, data analysis, strategy development, and implementation planning. Our consultative process ensures that changes are phased in seamlessly, minimizing disruptions to ongoing operations while maximizing the long-term benefits of an optimized supply chain.
Process Improvement
What is it?
Process Improvement, a foundational operational consulting service, is dedicated to enhancing the efficiency and effectiveness of your organization’s existing workflows. We employ a systematic approach to identify, analyze, and optimize processes, aiming to achieve better outcomes in terms of service delivery, cost-effectiveness, and overall quality. Whether your organization is grappling with bottlenecks in processes, prolonged lead times, or inefficiencies hindering overall performance, our service is designed to refine operations and bring about positive, sustainable changes.
Why Do it?
The value of Process Improvement becomes evident when organizations seek to refine their operations for increased productivity and better resource utilization. Clients stand to benefit from streamlined workflows, reduced operational costs, and improved service quality. This service is particularly valuable when addressing challenges such as bottlenecks in processes, prolonged lead times, or overall inefficiencies impacting performance. The potential cost savings resulting from effective Process Improvement are substantial, ranging from 10% to 30% or more in operational costs. By implementing changes that streamline workflows, reduce waste, and enhance resource allocation, organizations can experience sustained financial benefits.
What can I expect?
Our consultative approach to Process Improvement is adaptable and tailored to the unique needs of your organization. Techniques such as Kaizen improvement events, value stream mapping, process analysis, timing studies of people and machines, and workflow analysis are employed based on the specific challenges and goals you face. Deliverables include actionable recommendations, optimized process workflows, and a roadmap for implementation to achieve enhanced service, cost efficiency, and quality. The timeframe for delivering Process Improvement services varies based on the complexity of your organization’s processes and the scale of the engagement. On average, the initiative may take one month (for a single workflow area or issue) to a year for a large hospital, covering initial assessments, data analysis, improvement events, implementation planning, and monitoring. Our customized and effective approach ensures meaningful and sustainable improvements for your organization.
Continuous Improvement
What is it?
Continuous Improvement, a fundamental aspect of operational consulting, is a dynamic service designed to instill a culture of ongoing enhancement within your organization. Unlike one-time interventions, our approach focuses on embedding the principles of waste reduction and optimization into your organizational culture, fostering a mindset (and toolset) of constant evolution and improvement. The goal is to create a workplace where continuous improvement becomes a natural part of your everyday operations.
Why Do it?
The cost savings resulting from a well-established Continuous Improvement culture can be substantial, offering benefits such as reduced operational costs, minimized waste, and increased productivity. While the precise savings vary based on the size and complexity of your organization, potential improvements could range from 15% to 35% or more. These savings reflect the cumulative impact of ongoing improvements across various facets of your organization, creating a more efficient and effective operational environment.
What can I expect?
Our consultative approach to Continuous Improvement goes beyond addressing immediate issues; it involves embedding a philosophy of ongoing enhancement. Techniques include employee training, establishing key performance indicators (KPIs), and implementing systems for regular reflection and improvement. Tools such as Kaizen events, value stream mapping, and collaborative problem-solving are employed to facilitate the process. The deliverables include a cultural shift towards continuous improvement, established management practices, and a roadmap for sustaining the momentum. Establishing a culture of Continuous Improvement is a transformative, ongoing process. The initial engagement may take six months to a year to instigate fundamental changes in mindset and practices. However, the cultivation of a continuous improvement culture is a long-term commitment, and organizations may see the most significant benefits over several years as the practices become ingrained in daily operations. The aim is to create a self-sustaining cycle of improvement, where the organization evolves continuously to meet emerging challenges and opportunities.
Risk Identification & Mitigation
What is it?
Risk Identification and Mitigation, a crucial operational consulting service, is designed to proactively identify potential risks within your organization and implement strategies to prevent or minimize their impact. This service becomes particularly vital in industries where risk management is paramount, helping organizations navigate uncertainties and fortify their resilience. By focusing on preemptive risk mitigation, we aim to enhance your organization’s ability to foresee and address potential disruptions, ensuring a robust and secure operational environment.
Why Do it?
The value of Risk Identification and Mitigation lies in its ability to safeguard organizations from potential disruptions and financial losses. Clients benefit by avoiding costly incidents, mitigating liabilities, and ensuring compliance with industry regulations. This service is especially impactful in scenarios where organizations face complex and high-stakes environments, such as healthcare settings where patient safety is paramount, or industries with stringent regulatory requirements. The potential cost savings resulting from effective Risk Identification and Mitigation can be substantial, ranging from reduced liability costs and avoidance of fines to the prevention of expensive quality failures. In healthcare, for instance, where the cost of quality failures can be significant, the potential savings may range from 10% to 25% or more.
What can I expect?
The consultative approach to Risk Identification and Mitigation involves a comprehensive assessment of potential risks, utilizing tools such as Failure Mode and Effects Analysis (FMEA) to systematically evaluate failure possibilities. This approach is particularly effective in addressing quality failures in healthcare settings that traditional root cause analyses may not fully resolve. The consultative process may include human training, process optimization, and cultural shifts to enhance risk mitigation strategies. Deliverables include a detailed risk assessment, tailored mitigation strategies, and a roadmap for implementation. The timeframe for delivering Risk Identification and Mitigation services varies based on the complexity of the organization and the industry, typically taking three to six months. In healthcare, where the stakes are high, continuous monitoring and adjustments may be necessary. The ongoing nature of risk management ensures that organizations are continually adapting to emerging threats and challenges, enhancing their overall resilience over time.
With Respect To Each Customer